Q

Do I have to pay a deposit?

A

Yes, amount advised in offer or approval letter, usually $5,000. The cost is used to cover the Franchisor’s administration costs and legal costs relating to the recruitment and induction of new franchisees, including the preparation, negotiation and execution of a franchise agreement.

Q

What level of gross profit margin should I expect to achieve?

A

Typical GP margins in our business range from 25-50%. For an existing run, consult the Franchise Owner.

Q

May I see actual accounts that confirm, or fail to confirm, your projections? Can they be relied upon? Or are they merely illustrations?

A

Yes, amount advised in offer or approval letter, usually $5,000. The cost is used to cover the Franchisor’s administration costs and legal costs relating to the recruitment and induction of new franchisees, including the preparation, negotiation and execution of a franchise agreement.

Q

What financing arrangements are available and what terms for repayments will there be? What rate of interest will be required and will the bank or finance company want security?

A

This depends on your financial situation. Every person is different and we work with you to ensure you don’t over extend yourself.

Q

Does the franchise group receive any supplier rebates?

A

Yes. From time to time a supplier may provide purchasing rebates and incentives.

Q

What advertising and promotional support do you provide?

A

Business Development Staff, Site Finders, Telesales Campaigns, Market Research Company Listings, Tender Submissions, Mail Drops, Local Area Marketing Strategy Plans, Website Optimisation. Business Broker advertising at time of sale.

Q

What point-of-sale and promotional literature do you supply, and what do I have to pay for it?

A

Machine brochures and marketing folders, included in start up marketing packs and available along with business cards and uniforms. Ongoing local area marketing is at the expense of the franchisee.

Q

Can I meet some of your other field support staff?

A

Yes, you can request to meet any of the Franchise Management team, just ask.

Q

How long have they each been with Provender?

A

Years of service range between 1 and 12 years. 3 of our key members have been with Provender over 8 years.

Q

Please explain the procedure that you will adopt to get me ready to open for business?

A

Will be advised in detail by your Franchise Development Manager.

Q

What will be the operating hours of the business?

A

Will vary franchise to franchise, some sites are 24 hours, some during business hours. Provender Head Office operates during business hours.

Q

Will I own the equipment necessary to operate the business?

A

It depends if you buy the equipment outright, loan or lease the equipment.

Q

What systems do you have for keeping Franchise Owners in touch with you and each other?

A

Through email and phone. Also through their Microsoft® Office 365 Sharepoint Platform which has a Discussions forum. Microsoft® Office 365 is included in your entry costs.

Q

Do you publish a newsletter?

A

Yes, we publish an e-newsletter which comes out monthly.

Q

How will I cope with my accounting and record keeping?

A

Assistance is available if required.

Q

What restrictions will there be on what products I can sell?

A

All product is subject to Franchisor approval and we work to find the best products for our Franchisees. The good news is we will approve new products you find as long as it will vend, meets customers brief and sells!

Q

Do you provide instructional and operational manuals?

A

Yes, Provender provides operational manuals, technical manuals and much more.

Q

What will you do if, by a clear mistake, you misjudge the business and it does not produce the anticipated figures, resulting in a loss?

A

Provide business direction and appropriate assistance.

Q

What would happen if I ran into operational problems that I was unable to solve? What help would I get?

A

Provender Franchise Management staff are equipped to handle these challenges.

Q

How can I be sure you will do what you promise?

A

Our Disclosure Document lists the names and numbers of current and past Franchise Owners. Talk to other people who have been in your position before.

Q

What are you prepared to guarantee in writing?

A

That you will have the opportunity to create a successful business, by employing our systems and processes, and then implementing them in the marketplace.

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